I saw an amazing thing happen in Brussels airport
August 22, 2008 Leave a comment
Let me begin by saying that I am impressed with the Brussels airport staff. The airport has a completely confusing layout but the TSA equivalents there are so much friendlier and eager to help passengers get on their way. The pinnacle of it all was , I saw a 5’5″ airline attendant run about 150 yards on 3 inch high heel shoes to tell a passenger that there has been a gate change.
Apparently, this passenger was directed to a different terminal by the same attendant. Shortly, she received a gate change announcement and she literally ran to inform the passenger about this gate change.
I learnt something about customer service in that moment! If this is not going above and beyond I don’t know what is